When Postmortems Only Look at Outcomes, How Do Teams End Up Repeating the Same Failures?
1. Introduction: “We Fixed the Incident” Isn’t the Same as “We Fixed the System” The incident is over. Services are back. Dashboards are green again. A postmortem document is written, action items assigned, and everyone moves on. Then, weeks later, a very similar failure happens again. From the outside, it looks like bad execution. From…